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Terry Kimball Arrested: Taco Bell Customer Calls 911 When Restaurant Refused Service

First Posted: 09/16/11 11:47 AM ET Updated: 11/16/11 05:12 AM ET

It seems that Terry Lynn Kimbell was actually acting responsibly, until he called the cops.

Police arrested ​Kimbell outside a Taco Bell around 12:00 a.m. Wednesday morning after the 50-year-old Floridian walked to the Mexican fast food chain after a night of drinking and dialed 911 when restaurant employees refused to serve him at the drive-through window.

Unfortunately for Kimbell, by the time he made it to Taco Bell, the establishment seems to have a no-car, no-tacos policy for the drive through.

Here's the call transcript, acquired by Bay News 9.

911: "Largo emergency."

Kimbell: "It's not an emergency. However, can you -- can you put me through to dispatch? I'm at the Taco Bell, and I walked in, and I left my car on purpose, so I wouldn't drink and drive. I walked up, they wouldn't serve me. So, I'm at the Taco Bell at 137th and Walsingham and I just want some tacos. That's it."

Rather than simply hanging up on Kimbell, the police operator investigated deeper into the matter.

911: "What are the employees saying?"

Kimbell: "You can't walk up, you've got to drive up. You got a get a DUI to get a taco. I got the munchies and I walked a quarter mile from here. Are you going to help me out or do I have to get arrested to get home? You know what I'm saying?"

911: "Well, we're not going to take you home."

Kimbell: "I want you to call the manager at the Taco Bell."

Police charged Kimbell with misuse of the 911 system. He was released Wednesday afternoon.

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HUFFPOST SUPER USER
juniorista
01:13 PM on 09/19/2011
i didn't have to read past the title to know what state this happened in.
This user has chosen to opt out of the Badges program
09:04 PM on 09/19/2011
AND WHAT STATE ARE YOU FROM,LET ME GUESS NEW YORK
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HUFFPOST SUPER USER
juniorista
09:46 PM on 09/19/2011
i live in new york. i'm from florida. i know my peoples.
11:15 PM on 09/18/2011
So I can go to your job and change the rules because I think I shouldnt have to follow what everyone else has too. Or even start a new job that you own and do what I want because Im special? You all want the rules broken for you but if anyone doesnt follow yours you will talk about... Nice.. Here is something to think about. You own a business and you deal with alot more drinkers at night then during the day. If they are in their cars while drinking... and they hit someone standing at a place only cars are suppose to be.... are you really wanting to be sued. You cant give coffee to anyone now without telling them on the cup its hot. You cant trust people to do the right thing.
08:34 PM on 09/18/2011
These fast food places are getting ridicules! Why can they stay open till 3 AM but refuse customers who aren't driving a motor vehicle? I've seen truck drivers get turned away because their 18 wheeler wouldn't fit in the drive through lanes.

Maybe it's time to install walk-up windows like Sonic has.
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HUFFPOST COMMUNITY MODERATOR
peegan
Silence like a cancer grows...S/G.
05:34 PM on 09/18/2011
Normally I would jump all over some one who miss uses the 911 system, but here i have a different thought. I would wager the majority of these late night fast food customers are people who have been partying. So i would encourage walk up traffic for those who are in the vicinity. Maybe a small window out of the flow of drive through traffic? I feel for the guy, he was trying to do the right thing and of course, being a bit drunk, he used some poor judgement. But if this is the worst he gets under the influence, I hope the judge lets him off with a warning.
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HUFFPOST SUPER USER
carla777
Live, Laugh and Love.
09:04 AM on 09/18/2011
I always walk up to the drive through bank teller, and they never say I cant have my money.
08:34 PM on 09/18/2011
Uh oh.... this has got to change!
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HUFFPOST SUPER USER
whomod
Saved By Grace
02:50 AM on 09/18/2011
Welcome to our entitled society where people feel that any demand they make of a service employee needs to be obeyed ASAP, lest they go over their head and get what they want anyways.

Our service industries have cultivated this behavior with their 'customer is always right" mantra. Now all people feel they need to do to get their way is to take a name, call a manager or else complain to corporate. A society of entitled 3 year old's is what we have now. As well as service employees who not only work like slaves but get treated like one by the people they're serving.
This user has chosen to opt out of the Badges program
11:29 PM on 09/17/2011
Not that I'd recommend eating at taco bell, or calling 911 in this instance... But why the hell can't you walk up to the drive-thru?
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HUFFPOST SUPER USER
DSevere
Deviant mind
05:42 AM on 09/18/2011
They probably don't want inattentive drivers in the drive thru mowing down the pedestrians at window, resulting in lawsuits against the restaurant.

However, I've walked through drive-thrus a couple of times with my dogs (who aren't allowed inside the restaurant) and been served with no problem, so I suspect it's one of those things where, if you ask really nicely, they'll let you do it.
10:54 AM on 09/18/2011
It's a security thing after hours. It's a tiny bit harder for someone in a car to hop though the drive through window and rob the place and if they do, someone who comes later might get nosy when no one answers the speaker but there's a car idling in drive through for 10 minutes. At least, that's how McDonald's literature explained back when I did a summer there in the 90s. Although I never saw much point. All they'd need is an accomplice to bypass that easily and we always broke the rule for truck/RV drivers anyway.

Although keeping inattentive drivers from mowing down people standing in drive through is a pretty good reason and is probably just as much a part of it.
02:32 PM on 09/17/2011
"What? No sauce in the bag!!... Hello 911... it's me again."
11:02 AM on 09/17/2011
What part of "drive through" don't you understand? There is a very good reason for the policy, it seems. Ever tried to walk up at the bank drive through?
03:48 PM on 09/17/2011
I used to walk up to my bank drive through all the time. never had a problem.
10:56 AM on 09/18/2011
yeah. Trying to reach and manage those tubes from inside a large pickup truck was impossible so I always parked and walked up. Never had a problem.
06:09 AM on 09/17/2011
I live next to a Taco Bell, and sometimes I would like to have a taco after 11:00, but can't just walk over, and tried riding bike through once and was told they could not serve me for Insurance reasons??? People who would like a meal after 11:00 are not all druggies and robbers, lol, many work shifts too.But if you live near one, you have to drive your car to next door, ridiculous. Taco Bell is not the only fast food place with this policy.
09:31 AM on 09/17/2011
At a McDonald's next to a truck stop in S/E TX some years back I received similar treatment. It was late. I was hungry. The dining area was closed and they informed me I couldn't walk up to the drive thru window. The looks on their pimply teenage faces when I showed up a few minutes later with a semi at their drive thru was priceless. And amazingly, I GOT MY CHEESEBURGER. Hint: Don't try this. Drive thru windows are a rather tight fit with a semi. I almost didn't get out! :-)
05:19 AM on 09/17/2011
Hey money is money, if the man had cash...give him some darn tacos!! Weve all been a little tipsy now n then..sheesh whats the big deal. Then again we dont know what he *really said* to the employees.
12:49 AM on 09/17/2011
Slow news day huh?
10:47 AM on 09/17/2011
What are you, stuck on fly paper? Is all news supposed to be about death, destruction, and damnation? Where are the distorted figure heads? Anyways, here in NC we used to always walk thru drive-thrus, especially down at Carolina Beach & I never recalled a hold up happening! But these days are different, it has been about 2 yrs.
12:53 PM on 09/17/2011
ZZZZzzzzzzz
11:56 PM on 09/16/2011
damn munchies!
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HUFFPOST SUPER USER
celtcalgal
alba gubrath
08:52 PM on 09/16/2011
I dont drive anymore, these drive-up windows wont serve you unless you are in a car.?? I'm 75, so there is No fear that I'm a hold-up guy.
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hackitoff
question everything
08:47 PM on 09/16/2011
I thought the article was going to say he tried to light up a taco supreme