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Terri Weissinger Trapped In Airport For Eight Grueling Days Due To Hidden Fees (VIDEO)

First Posted: 11/02/11 06:53 PM ET Updated: 11/03/11 12:50 PM ET

SAN FRANCISCO -- No matter how many 10-minute massage parlors and Wolfgang Puck vending machines they install to entertain weary travelers, getting stranded in an airport for even a few hours is rarely a pleasant experience.

For Terri Weissinger, who was trapped in San Francisco International Airport for over a week, it was nothing short of a nightmare.

(SCROLL DOWN FOR VIDEO)

With only $30 to her name, the Sonoma native was virtually broke and looking to start afresh in Idaho. She booked a ticket from San Francisco to the Gem State on the travel website Orbitz but, because she purchased her ticket before a new federal law went into effect requiring ticket brokers to disclose all hidden fees, Wessinger was unaware of the extra $60 U.S. Airways would charge at the airport to check her two bags.

Weissinger offered to pay the fee once she got to her destination or leave one of her bags behind; however, U.S. Airways personnel refused, citing airline policy for denying her former request and airport security regulations for denying the latter.

While attempting to resolve her situation, Weissinger missed her plane—thereby racking up another $150 in fees.

Weissinger ended up spending eight stressful days living in the terminal and sleeping in an out-of-the-way stairwell. She was treated for anxiety at the airport medical clinic. When she attempted to plead with airport authorities for help, she was threatened with arrest on vagrancy charges.

"[It's] ridiculous," said Wessinger to ABC 7. "I couldn't believe it sometimes, you know, it's just incredibly ridiculous situation to be in."

Out of options, Weissinger saw a listing for the nearby Airport Church of Christ in a phone book and placed a call. Moved by her situation, the church quickly raised the necessary $210 to get Weissinger out of her predicament and on her way.

When ABC 7 asked U.S. Airways about Weiddinger's situation, the airline responded: "We have apologized to Ms. Weissinger for her experience, but unfortunately are unable to offer a refund. When you purchase a non-refundable ticket, you accept the terms and conditions. If a passenger cannot travel with their bags, they need to make other arrangements."

Airline fees have spiraled in recent years as sites like Orbitz and Travelocity have allowed customers to instantly compare ticket prices between competing airlines. The easy access to this information has pushed airlines to offer cheaper ticket prices up front, ensuring their results appear closer to the top of any given search. As a result, they are relying more heavily on additional fees popping up later in the ticketing process to make up a larger portion of their revenue.

Airlines have blamed increased fuel costs as the reason behind increasing both the number and severity of these additional fees. The Los Angeles Times reports:

The country's largest airlines collected $1.5 billion in fees from checked luggage and reservation change charges in April, May and June, according to the U.S. Bureau of Transportation Statistics. ... In the last few days, several airlines have released new earnings reports that show higher fuel costs have cut into what otherwise would have been healthy profits.

The luggage shipping service Luggage Forward has provided this helpful chart for how much each airline charges for checked luggage. U.S. Airways charges $25 for the first bag, $35 for the second and $125 for the third.

According to an investigation by USA Today, the highest single baggage fee ($450 per bag) is charged by American Airlines for checking an overweight checked bag on certain international flights.

Some other lesser known fees charged by various airlines include ones for blankets and pillows, carry-on luggage, making reservations by phone and traveling as an unaccompanied minor.

 
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10:29 PM on 11/04/2011
Miss Weissinger, it is sad experience that you had undergo, getting stuck at the airport, at least not so bad, when there are other people who had more bad and sad experience when they are stuck at no where, like getting stuck at places where there is no clean rest room, no clean cafeteria and no clean area to sleep. at least your stuck at airport terminal that is fully air-conditioned, had cafeteria, clean rest room, only problem is airport police are so strict and getting paranoid on seeing stranded passenger. Hope, be well prepared, and I pray that you had more success in life, like having a good paying job, good place to live, and lastly you will meet more friends who are more supported like those parishioners at THE AIRPORT CHURCH OF CHRIST, little more advised, choose well who your friends are. 60 US dollars is not quite big that those friends of yours whom you approached to borrow money to pay for your baggages that they turn you down. IF EVER YOU LIKE TO VISIT ASIA, TRY VISITING MY COUNTRY, THE PHILIPPINES, I CAN OFFER YOU FREE LODGES AND BOARD IN MY HOME TOGETHER WITH MY FAMILIES. JUST WRITE ME IN ADVANCES-wyap20032003@yahoo.com
08:39 PM on 11/03/2011
Luggage fees are just raping the passengers, Fuel costs are way down from where they were, but airlines never reduce or take away a fee once they create one. Maybe the public needs to strike against airlines one by one until they go broke.
07:59 PM on 11/03/2011
US Airways, Delta, American all need to learn from SOUTHWEST on how to run an airline business. They are the only ones doing it right. I travel with them 5 - 6 times a year and its never been a bad experience.
04:56 PM on 11/03/2011
I would have paid her $30 for her. My husband and I have paid others groceries when their card declined (when we had it to give). A desert can seem desolate, but when the soil is flooded by many tears, the most beautiful flowers can grow there.
02:36 PM on 11/03/2011
Also, people should be very careful about Airport Fees and Exit Fees, specially at many Caribbean islands, for example in Aruba they charge $21 dollars, exit fee....if you went to the casino in there and end up broke, this could be a real problem. Always have an extra $100 dollars emergency cash, or make sure if your credit card company have some kind of "emergency" phone numbers you can call if you get in trouble, Avis and Hertz also offer some "emergency" cash.
02:30 PM on 11/03/2011
She should find an attorney and sue the airline......!!!!
01:49 PM on 11/03/2011
US Airways are the worst ever! We were sold tickets for a flight that did not exist and wanted us to drive 5 hours to fly a different flight- and were suppose to be compensated with vouchers... never go them.. won't ever fly them again I hope they go bankrupt
01:46 PM on 11/03/2011
This is a clueless adult. How do you start "afresh" with $30.00? Yes these websites do have additional info on bag fees, so if she was able to buy a ticket then she should have clicked on a few more things to fully educate herself on possible other things that may be expected of her. Unless she was being held hostage, she should have been charged with vagrancy. She should sign up for some government handouts to keep from gaining some life experience/common sense and trying to make it on her own. She is just one example of the peers we have to support every day. "Nighwinger" is right, take the bus!!
01:15 PM on 11/03/2011
This is a prime example of a clueless adult. How do you start "afresh" with $30? I'm know you would have to have a security deposit, first months rent, security deposit for utilities etc to begin living in a new location. Nobody held her hostage at the airport, she chose to stay there and should have been charged with vagrancy! This is just the kind of person that would be a prime candidate for government handouts which would keep her dumbed down and not encourage her to think and get through life with life experience. I agree with "Nightwinger", take the bus.
12:48 PM on 11/03/2011
Maybe she should take the bus next time if she is so broke. Honestly...who lives in an airport for eight days over $60...?
01:39 PM on 11/03/2011
You did read that she only had $30 left to her name, right? She didn't stay at the airport to protest the luggage fee's, she was stuck.
01:45 PM on 11/03/2011
Someone who is trying to start over in life as she stated she was doing. Not everyone is or can be prepared for the hidden things in life. It takes a lot of faith and prayer to step out with so little funding available. If we waited until we have it all together in life, we wouldn't make a move. Praise the Lord she was able to contact a real house of God and they were willing to help. That is what it is all about anyway. When someone is in need, give them a hand. Blessings to all!